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Home & Beyond
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Chief Commercial Officer
Nairobi, Kenya
Closing: Apr 17, 2024
This position has expiredPublished: Mar 5, 2024 (2 months ago)
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Job Summary
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Home & Beyond, is a product brand owned by Redstar International Limited, a privately held company based in Nairobi, Kenya which specializes in retail distribution and hospitality service provision. At Home & Beyond, we help people live the comfortable lifestyle they deserve. Founded in 2010, Home & Beyond is an industry-leading home furnishings specialty retailer, including the brands H&B, Anna Simona, Mayfair together with international partnerships with Christy England and Robert Welch.
We provide an excellent curation of products & personalized customer service and are looking for a Chief Commercial Officer who will be responsible for overseeing the objectives and implementation of all our commercial strategies in the business. As part of their role, he/she will take the lead in defining the sales and marketing strategies while making sure the business’ annual budget is met.
The ideal candidate is a creative, solution-oriented individual who can inspire their team and bring great enthusiasm with their ideas, a result-driven person with solid experience in sales, marketing, and business processes.
Responsibilities
Home & Beyond, is a product brand owned by Redstar International Limited, a privately held company based in Nairobi, Kenya which specializes in retail distribution and hospitality service provision. At Home & Beyond, we help people live the comfortable lifestyle they deserve. Founded in 2010, Home & Beyond is an industry-leading home furnishings specialty retailer, including the brands H&B, Anna Simona, Mayfair together with international partnerships with Christy England and Robert Welch.
We provide an excellent curation of products & personalized customer service and are looking for a Chief Commercial Officer who will be responsible for overseeing the objectives and implementation of all our commercial strategies in the business. As part of their role, he/she will take the lead in defining the sales and marketing strategies while making sure the business’ annual budget is met.
The ideal candidate is a creative, solution-oriented individual who can inspire their team and bring great enthusiasm with their ideas, a result-driven person with solid experience in sales, marketing, and business processes.
- Oversee the store layouts/merchandizing and ensuring all stores adhere to the approved store layout format. Work with the merchandizing team to refresh and introduce suggestions for improvement as required.
- Review the sent sales reports, intervene where required and offer necessary guidance and support.
- Ensure after sales follow ups are done for relationship management for customer satisfaction, future sales and referrals.
- Developing and implementing the company's commercial strategy to drive revenue growth and profitability.
- Leading the sales and marketing teams to develop and execute effective campaigns to promote the company's products or services.
- Identifying new market opportunities and potential areas of growth for the company.
- Working closely with the procurement team to ensure that new products are aligned with the company's overall commercial strategy.
- Conducting market research to gain insights into consumer behavior and preferences and using this information to inform the company's marketing and sales strategies.
- Developing and managing relationships with key stakeholders.
- Collaborating with other senior executives to ensure that the company is operating in accordance with its overall strategic objectives.
- Ensuring that the company's commercial operations are compliant with relevant laws and regulations.
- Overseeing the development and management of the company's budgets and financial forecasts.
- Managing and developing a high-performing team of commercial professionals, set targets and review periodically as required.
- Managing the teams to ensure high-quality talent are retained and commercial best-practices are shared across stores.
- Support in training of sales teams and direct reports, especially in sales tactics and leadership.
- Create a performance driven culture by ensuring the commercial team have clear and concise KPIs, they have given regular feedback and that the JDs reflect the role at hand.
- Oversee the development of an annual marketing strategy and budget.
- Ensure that the marketing team allocated tasks are done within the set deadlines.
- Ensure that the social media & website enquiries are responded to within 24hours.
- Assist in art works creation and ensure they are up to par with our standards.
- Ensure employees are aware of all SOPs, policies and ensure adherence in branch operations e.g. front office.
- Monitor daily sales performance and implement strategies to push for achievement of the budget.
- Ensure that stores do their monthly stock takes and submit reports by given deadlines.
- Oversee the pricing of new items and supervise the customer service staff.
- Review the customer service reports and recommend ways to improve customer experience.
Qualifications
- Bachelor’s degree in Business Management or a related discipline.
- 7+ years in a commercial role, preferably in the retail sector
- Previous experience in utilizing an ERP system, knowledge of SAP Business One is a plus.
- Deep understanding of the retail industry and consumer behavior.
- Excellent command of both oral and written English
- Good knowledge of MS Excel, Word and Power point.
- Ability to develop and implement effective strategies for driving revenue growth and profitability and have a track record of successfully managing teams and delivering results.
- Strong leadership and communication skills
- Excellent analytical and problem-solving abilities
- Collaborative - able to navigate the organization to get things done
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